Transaction Policy

At Hip & Tell, every payment you make on www.hipandtell.com is processed through certified payment providers over an encrypted connection. This page explains which payment methods we accept, how a payment is processed, and what to do when one does not go through.

Accepted payment methods

Cards. We accept Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB and UnionPay.

Digital wallets. Apple Pay, Google Pay, Shop Pay and PayPal.

Indonesia. In addition to the above you can pay by manual bank transfer to BCA. The account number is shown right after you place the order and in your confirmation email.

Which methods appear at checkout depends on your country, your bank, and whether the provider is available at that moment. If a method you expect is missing, please choose another one or contact us.

How a payment is processed

1. Add your items to the bag and go to checkout.

2. Enter your shipping details and choose a shipping method.

3. Choose one of the available payment methods.

4. You are taken to the secure payment step, where you enter your payment details and confirm the order.

5. Your payment is transmitted and processed over an encrypted connection.

6. You receive an order confirmation by email.

An order is only confirmed once the payment has been received. Until then, the items in your bag are not reserved.

Manual bank transfer

If you choose manual bank transfer (BCA), transfer the exact amount to the account shown right after you place the order and in your confirmation email, then complete the Payment Confirmation form with your name, email, order ID and proof of payment, or send the proof to our WhatsApp at 0819-7768-2002. We process your order once the transfer has been verified.

Orders paid by manual transfer that remain unconfirmed may be cancelled and the stock released.

Secure payment processing

Your payment details are transmitted over an encrypted (SSL) connection.

We do not store your full card details on our own systems. Card data is handled by our payment providers, who process payments in line with international card-industry security standards (PCI-DSS).

Currency

Prices are shown and charged in the currency of the market you are shopping from: Indonesian Rupiah (IDR) in Indonesia, Malaysian Ringgit (MYR) in Malaysia, and Singapore Dollars (SGD) in Singapore. Your bank or card issuer may apply its own conversion rate or a foreign-transaction fee if your card is issued in another currency. Those charges are set by your bank, not by us.

Failed or declined payments

If your payment does not go through, we recommend that you:

— check that the card details, expiry date and security code are correct;

— make sure your card is enabled for online or international purchases;

— try a different payment method;

— contact your bank or card issuer, who can tell you why a payment was declined — we are not told the reason.

A declined payment sometimes leaves a temporary hold on your account. This is not a charge, and your bank releases it on its own.

Pricing and errors

We take care to show correct prices. If an item is listed at an obviously incorrect price and your order is affected, we will contact you before processing it and you may choose to confirm the order at the correct price or cancel it for a full refund.

Cancellations, returns and refunds

Contact us within 7 days of your parcel being delivered if you need a size exchange, or if an item has a manufacturing defect or the wrong item or size was shipped to you. An unboxing video is required, and return shipping is paid by the customer. The full terms are in our Return & Refund Policy.

Refunds are returned to the method you paid with. Card and digital-wallet refunds go back to the same card or wallet; an order paid by manual bank transfer is refunded as a bank transfer, so we will ask you for the account details. Refunds are issued within 5 - 7 working days of us receiving and checking the returned item, and how long the money then takes to appear depends on your bank.

Questions

Email cshipandtell@gmail.com or message us on WhatsApp at 0819-7768-2002. You can also read our FAQ or the How to Order guide.