FAQ

Do I need to sign up?

Yes! Signing up gives you an easier checkout and lets us notify you when the product you want is restocked. You will also be first to know about new arrivals, special offers and other updates.

Is my personal information kept private?

Don't worry — we keep everything you share with us private and safe.

Do you have any stores?

Hopefully soon. Meanwhile you can browse our collection here on the webstore, or find us on Instagram and Shopee — search: Hipandtell

Do you ship internationally?

Yes. We ship to Malaysia and Singapore, and shipping there is free on all orders with no minimum spend. For any other country, please contact us on WhatsApp +62 819-7768-2002 and we'll help you.

How do I know the product measurement?

Every product page has its own Size Guide — open it from the size row and compare the numbers with a garment you already own. Please allow 1-3 cm difference, as everything is measured by hand and the fabric stretches.

Still unsure between two sizes? Use the size finder on the product page, or message us on WhatsApp +62 819-7768-2002.

What should I do if I have received the package but there is a problem with the product?

Please read the exchange policy below first, then message us on WhatsApp +62 819-7768-2002 or email hipandtell@gmail.com with your order number and photos of the item. We'll take it from there.

What's your exchange policy?

We want you to love what you ordered. If something isn't right, we'll make it right.

We accept exchanges for a manufacturing defect, the wrong item or size shipped to you, or a size swap.

How it works

• Contact our team within 7 days of receiving your order. Exchanges are arranged after our team replies to you.
• Items must be in the same condition you received them, with the tags still attached.
• In case of a manufacturing defect, you must provide photos as proof.
• Once we reply, you have 5 days to send the item back. If we receive your package after that, we have the right to cancel the exchange.
• We cover the return shipping when the fault is ours — a manufacturing defect, or the wrong item or size shipped. For a size swap you requested, the return shipping is borne by you.
• Exchanges are subject to availability. If your size or product is no longer in stock, you can exchange it for another product, or else we will refund your purchase. Refunds are made within 5-7 working days.

What we can't do
We do not offer refunds or exchanges for a change of mind. Outside the cases listed above, sales are final.

Can I exchange sale item(s)?

No, sale items are non-exchangeable.

Do you accept credit card payments?

Yes! We accept credit cards, bank transfers, e-wallets (OVO and ShopeePay) and QRIS.